October 16, 2020
Podcast: The Canary in the Coal Mine
Why Customer Success is important for SaaS entities
In this podcast, we speak to our new customer success officer, Andy Brown. We talk about why customer success for SaaS entities is so important and how it impacts their day-to-day deliverables.
We discuss the rapidly flowing river of data that is the IT industry and how IT customer service needs to be swiftly adaptable. Having the tools and skills to leap into action when things go wrong or change direction is crucial for Predatar as a SaaS platform.
We learn about how at Predatar, we take control of customer’s needs so that they can take control of their data.
Read more articles:
How Compliant is your backup?
What to do if your CDO or Compliance Officer asks about your data backup operation?
What is an Agile Customer Experience?
Rather than building a regimented customer experience, organisations should focus on future problem-solving and mapping customer journeys.
At your service
At Predatar, our customers come before all else. Simplifying your backup and recovery processes and giving you the control to run your organisations smoothly is something that we really pride ourselves on. That’s why we’ve decided to launch a three-part spotlight feature on customer service at Predatar.