Podcast: The Canary in the Coal Mine

Why Customer Success is important for SaaS entities

In this podcast, we speak to our new customer success officer, Andy Brown. We talk about why customer success for SaaS entities is so important and how it impacts their day-to-day deliverables.

We discuss the rapidly flowing river of data that is the IT industry and how IT customer service needs to be swiftly adaptable. Having the tools and skills to leap into action when things go wrong or change direction is crucial for Predatar as a SaaS platform.

We learn about how at Predatar, we take control of customer’s needs so that they can take control of their data.